The hospitality industry is a dynamic, customer-focused sector that demands excellence in leadership, operations, and service delivery. Hotel managers play a central role in aligning daily operations with strategic goals, ensuring guest satisfaction, financial efficiency, and sustainable business practices.

This course offers a comprehensive understanding of modern hotel management, combining leadership development with operational know-how. Participants will explore core principles in service leadership, performance management, staff supervision, quality assurance, and guest experience optimization. Whether overseeing a boutique property or a large hotel chain, participants will gain the insights needed to lead with confidence and deliver excellence in every aspect of hotel operations.

By the end of this course, participants will be able to:

Understand the key components of effective hotel operations and service delivery.
Strengthen leadership skills specific to hospitality management.
Implement systems for quality control, performance tracking, and guest satisfaction.
Oversee staff recruitment, training, and team performance.
Apply strategic thinking to hotel positioning, marketing, and financial planning.
Address common operational challenges and optimize daily hotel workflows.
Develop sustainable practices for long-term hotel success.

This course is ideal for:

Hotel managers and assistant managers.
Hospitality supervisors and team leaders.
Guest relations and front desk professionals.
Food & beverage supervisors and operations officers.
Aspiring professionals in hotel and tourism management.
Owners of small hospitality businesses or boutique hotels.

This course combines expert-led sessions, group discussions, hospitality case studies, and simulation activities. Participants will explore practical tools, evaluate real-world hotel scenarios, and engage in leadership development exercises tailored to hospitality environments.

Day 5 of each course is reserved for a Q&A session, which may occur off-site. For 10-day courses, this also applies to day 10

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ID	التواريخ المتاحة	المدينة	الرسوم	الإجراءات

Course Content

Section 1: Foundations of Hotel Management and Service Excellence

Overview of hotel operations and departmental functions.
Key principles of guest-centered service delivery.
Aligning operations with brand standards and strategic objectives.
The role of the hotel manager in daily supervision and long-term planning.
Case study: Comparing small hotel vs. chain hotel management.

Section 2: Leadership in the Hospitality Industry

Leadership styles in hospitality environments.
Building high-performing and motivated hotel teams.
Managing staff roles across departments: front desk, housekeeping, F&B.
Conflict resolution, communication, and decision-making under pressure.
Creating a culture of service, accountability, and collaboration.

Section 3: Operational Efficiency and Quality Assurance

Setting and measuring KPIs across hotel departments.
Implementing quality control processes and performance tracking.
Enhancing guest experience through feedback systems and service recovery.
Managing complaints and turning problems into opportunities.
Technology in operations: PMS, CRMs, housekeeping systems.

Section 4: Financial and Strategic Hotel Management

Basics of budgeting and cost control in hotel settings.
Revenue management and dynamic pricing strategies.
Room occupancy, average daily rate (ADR), and RevPAR optimization.
Sales and marketing alignment with operational goals.
Case scenario: Seasonal planning and budget forecasting.

Section 5: Sustainability, Innovation, and Growth

Sustainability in hotel management: energy, water, waste, and community.
Trends in eco-conscious hospitality and guest expectations.
Digital transformation in hotel operations and guest services.
Strategies for business growth, partnerships, and competitive positioning.
Final group exercise: Drafting an operational and leadership improvement plan.

Certificate Details

عند إتمام هذه الدورة التدريبية بنجاح، سيحصل المشاركون على شهادة إتمام التدريب من Holistique Training. وبالنسبة للذين يحضرون ويكملون الدورة التدريبية عبر الإنترنت، سيتم تزويدهم بشهادة إلكترونية (e-Certificate) من Holistique Training.

شهادات Holistique Training معتمدة من المجلس البريطاني للتقييم (BAC) وخدمة اعتماد التطوير المهني المستمر (CPD)، كما أنها معتمدة وفق معايير ISO 9001 وISO 21001 وISO 29993.

يتم منح نقاط التطوير المهني المستمر (CPD) لهذه الدورة من خلال شهاداتنا، وستظهر هذه النقاط على شهادة إتمام التدريب من Holistique Training. ووفقًا لمعايير خدمة اعتماد CPD، يتم منح نقطة CPD واحدة عن كل ساعة حضور في الدورة. ويمكن المطالبة بحد أقصى قدره 50 نقطة CPD لأي دورة واحدة نقدمها حاليًا.