Across any business, both parties will always have contractual obligations and agreements that must be met. While these will be initially agreed upon, circumstances may arise that may mean one party cannot meet these obligations.

Unfortunately, this could lead to disputes and even legal action should the relationship between the parties break down. When this situation occurs, it's important to understand where you and your company stand regarding negotiating a new, more mutually beneficial contract or how to move forward for a more formal resolution.

Dispute resolution could take the form of arbitration or mediation, and it’s important to understand both of these concepts and their processes to make them beneficial. It’s also essential to distinguish between the theory and what happens in practice and upskill in your personal negotiation and communication techniques to allow for the best possible outcome.

Upon completion of this course, participants will be able to:

Understand various methods of dispute resolution.
Develop your negotiation techniques to achieve a positive outcome.
Mediate and suggest mutually beneficial resolutions.
Assess effective conflict reduction and resolution methods.
Utilise negotiation techniques to avoid issues further down the line.
Evaluate the potential risks and problem areas within contracts to mitigate problems.
Lead constructive discussions to create effective journey maps for the future.
Resolve problems using effective communication skills before taking formal action.
Understand biases and barriers that may prevent both parties from meeting their contractual obligations.

This course is designed for anyone who must negotiate a contractual agreement or make changes to avoid a breakdown in the organisation-to-client relationship. It would be most beneficial for:

Business Owners
Directors
Legal Professionals
HR Personnel
Account Managers
Financial Directors
Sales Managers
Operations Directors
Operations Managers

This course uses various adult learning methods to aid full understanding and comprehension. Participants will view various versions of contracts and conduct group discussions to determine how agreements should work. They will participate in role-playing exercises to develop strong communication and negotiation techniques and study formal negotiation routes via real-world case studies.

Participants will then review their own organisations and discuss ways to improve communication or include a goal of continuous improvement and service development in future agreements that will benefit both parties.

Day 5 of each course is reserved for a Q&A session, which may occur off-site. For 10-day courses, this also applies to day 10

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Course Content

Section 1: Setting Your Agreement

Understanding your business needs.
What can you guarantee to your client?
Winning a bid and a successful offering.
Discuss operational changes within your gift.
Deciding on continuity plans.
Discussing risk areas.
Drafting a winning proposal.
Looking to the future - where do you want your relationship to go?

Section 2: Understanding Your Contractual Obligations

How to understand your contractual obligations.
Understanding the best course of action for negotiation.
Building a successful negotiation team.
Establishing your commitments.
How to delegate to the most relevant party.
Using employee strengths to meet contractual obligations.
Financial obligations and incentives.
Developing an open discussion.

Section 3: Preparation & Setting Goals

Managing goals for multiple parties.
The key stages of planning and preparation.
Setting expectations within your remit.
Report management and how to prove compliance.
Project planning roadmaps.
Reviewing your progress and auditing your plans.
Scorecards, SLAs, and KPIs to monitor progress.

Section 4: Advanced Communication Techniques

Understanding the emotions of the other party.
Managing expectations.
Influencing and persuasion techniques.
Body language and the importance of emotional intelligence.
Remote and non-verbal communication methods - the benefits of having everything in writing.
Managing conflicting priorities.
Informal negotiation techniques.
Recognising and managing disruptive behaviour.
Asking for additions after the contract is signed.

Section 5: Mediation & Arbitration

Mediation aspects, forms, and techniques.
Preparing your defense.
Attending a litigation trial.
Arbitration commitments and making changes.
The various dispute resolution possibilities and best-case scenarios.
Legal implications of losing a dispute.
Record your dispute formally and explain how this works.
Moving forward after a dispute.
Rebuilding a professional relationship.

Certificate Details

عند إتمام هذه الدورة التدريبية بنجاح، سيحصل المشاركون على شهادة إتمام التدريب من Holistique Training. وبالنسبة للذين يحضرون ويكملون الدورة التدريبية عبر الإنترنت، سيتم تزويدهم بشهادة إلكترونية (e-Certificate) من Holistique Training.

شهادات Holistique Training معتمدة من المجلس البريطاني للتقييم (BAC) وخدمة اعتماد التطوير المهني المستمر (CPD)، كما أنها معتمدة وفق معايير ISO 9001 وISO 21001 وISO 29993.

يتم منح نقاط التطوير المهني المستمر (CPD) لهذه الدورة من خلال شهاداتنا، وستظهر هذه النقاط على شهادة إتمام التدريب من Holistique Training. ووفقًا لمعايير خدمة اعتماد CPD، يتم منح نقطة CPD واحدة عن كل ساعة حضور في الدورة. ويمكن المطالبة بحد أقصى قدره 50 نقطة CPD لأي دورة واحدة نقدمها حاليًا.