Communication and Planning Skills for Administrative Professionals

Summary

This Communication and Planning Skills for Administrative Professionals training course is designed to help participants review and develop there communication and planning skills so that they can demonstrate capability and talent when it comes to communicating with others and achieving success.

Review how to develop their communication, interpersonal and planning skills and their appreciation of the principles involved.
Determine how to improve their communication with others through a variety of mediums.
Identify how to make the most of their time, ensuring tasks are achieved effectively.
Understand how to deal with workloads and other people by demonstrating a change in ‘mindset’.

This Communication and Planning Skills for Administrative Professionals training course is for Administrative Professionals, Managers, Leaders and Team Members.

This Communication and Planning Skills for Administrative Professionals training course is highly interactional and practical programme through a variety of learning methods including:

Face-to-face communications (one-to-one and in small groups)
Meetings and supporting presentations
Written communications (including writing e-mails, letters, reports and instructions)
Case studies and groups discussions

Course Content & Outline

Section 1: Managing Business Communication

Business communication, barriers and pitfalls
Managing emails and letters
Writing professional agenda and minutes
Writing guideline and instructions

Section 2: Writing effective report

Mind mapping and brain storming
Relevance, layout and structure
Grammar & punctuation
Editing and proofreading
Tables, diagrams, figures and graphs

Section 3: Team-working and Meetings

How to run effective meeting
- Planning and preparation
- Participation and control
- Follow-up and meeting notes
Improving teamwork
- Team development
- Constructive discussions
- Getting agreement
- Challenging ideas

Section 4: Presentation Skills

Structuring effective presentation
- Designing slides and using visuals and graphics effectively
- Equipment and room setup
Body language
Making a case
Critical thinking

Section 5: Face-to-face communication and Interpersonal Skills