Developing an Empathetic Leadership Voice


Course Info

Code MG2-155

Duration 5 Days

Format In-House On-Demand Online

Summary

There are a vast number of traits that are found in effective leaders, and each individual has their own unique style of management that has allowed them to be successful. Their leadership styles will vary, but there will always be one consistent trait among them; charisma.

To be a great leader, it is crucial to have a strong style of communication. Regardless of how brilliant an idea is, when communication is lacking, there will be no execution. Utilising the needed skills and developing your personal and authentic communication style to express ideas in a clear and concise way is guaranteed to draw attention to you and your business.

Communication is not just for making your visions known, it is also necessary for motivating your team. A productive working environment is one where the staff feel inspired and dedicated to the job and are able to better overcome adversity with your help. An empathic leadership voice will make people want to engage with you in powerful conversations that lead to powerful outcomes.


  • To understand and apply the principles of effective communication.
  • To captivate your audience using passionate language.
  • To utilise an empathetic leadership voice.
  • To appropriately assign responsibility and manage authority.
  • To encourage others to question their beliefs and make more ethical decisions.
  • To offer initiatives and rewards for exceptional work.
  • To find suitable ways to de-escalate conflict that minimise resistance and promote acceptance.
  • To lead with confidence and dignity.

This course is designed for those in a leadership position within any type of workplace who wish to develop their leadership voice. It would be most beneficial for:

  • Regional Managers
  • Operations Managers
  • Executive Directors
  • Team Leaders
  • Project Managers
  • IT Managers
  • Sales/Commercial/Marketing Directors
  • Senior Executives

This course uses a variety of adult learning styles to aid full understanding and comprehension. Participants will review case studies of successful leaders within the workplace and assess their approach to situations such as important events, coaching, and conflict.

Participants will work individually and in teams throughout this course. They should begin with individual learning to ensure they have an in-depth understanding of the concepts of communication and what circumstances would require a particular type of communication approach. Further into the course, participants will work in teams to practice and demonstrate their communication and will have the opportunity to receive and provide feedback to others to gain a more inclusive understanding of an empathetic leadership choice. The group activities will greatly aid participants as they will allow them to gain practical experience that can be highly beneficial in a real working environment


Course Content & Outline

Section 1: The Voice of Leadership
  • Review situations where specific communication is necessary.
  • Assess how to use language effectively.
  • Identify traits of successful leadership communication and recognise these in yourself.
  • Learn the two vital components of a leader’s voice and tone.
  • Analyse your dominant communication style.

 

Section 2: Establishing Powerful Communication
  • Create the correct environment to promote your key messages.
  • Strong, confident and charismatic communication.
  • Have a clear and concise message to prevent miscommunication and lack of understanding.
  • Inspire and encourage others to take responsibility in-line with business values.

 

Section 3: Inspiring Others
  • Evaluate situations that cause others to lack motivation.
  • Positive mentoring to improve performance.
  • Organise individual and group-based activities to create bonds and build morale.
  • Efficiently address hostile situations to defuse tension and prevent further disputes.

 

Section 4: Coaching for Improved Performance
  • Analyse techniques for coaching others.
  • Recognise poor performance and conduct techniques to aid in improving performance.
  • Understand the importance of frequent performance evaluations.
  • Providing feedback in ways that promote a desire to improve.

 

Section 5: Implementing Strong Communication in Practice
  • Identify personal and business targets.
  • Establish goals and create plans to achieve them.
  • Detailing short-term and long-term priorities using concise language.
  • Create tactics to balance work productivity with team morale and welfare.
  • Encourage team members to take initiative.
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