Summary
Hospitals and other healthcare facilities contain many moving parts. At any given time, various healthcare professionals are administering primary, secondary, and tertiary care to patients facing a variety of healthcare challenges. Alongside caregivers, hospitals need administrators to oversee the daily operations that enable optimal care professionals who manage medical supplies, oversee staff, and maintain policies and regulations, to conduct their role in a cost-effective manner. This is where the role of a Healthcare Operations Manager comes into play.
A Healthcare Operations Manager directs a hospital or healthcare facility’s staffing, resources, finances, and procedures. They work in any facility that provides healthcare, including outpatient treatment centres, hospitals, and nursing homes.
Without an Operations Manager, any healthcare facility would likely cease to function effectively and in a cost-effective way. A healthcare facility requires carefully formulated strategic and operational objectives for the business and staff members to function correctly. Operations Managers can also help hospitals and care facilities to become legally compliant with their procedures.
A Healthcare Operations Manager is the essential component for making sure that a hospital thrives and doesn’t face unnecessary expenses, disruption to service, any legal risks, and poor quality of service. Due to their extensive leadership skills and outstanding organisational skills, they are able to demonstrate how smoothly any facility should operate, and if there are any disturbances, then they are able to demonstrate how best to handle them too.
- To ensure all operations are carried on in an appropriate and cost-effective way.
- To improve operational management systems, processes and best practices.
- To manage budgets and forecasts.
- To perform quality controls and monitor production KPIs.
- To develop strategies to improve operational efficiency and effectiveness of healthcare facilities.
- To understand the cost concepts and service costs.
- To understand legal compliance and how regular medical facility audits can help work towards these.
This course is specifically for those in a senior or executive healthcare role, especially for Operations Managers who aim to develop processes and procedures to improve the future of their facility. It would be most beneficial for:
- Operations Managers
- Chief Financial Officers
- Chief Executive Officers
- Chief Quality Officers
- Administrative Directors
- Risk Management Staff
- Patient Safety Officers
- Senior healthcare staff
- Executive healthcare staff
This course uses a combination of lectures and group discussions while providing the latest methods and strategies that will maximise training for all participants.
Participants will be able to present specific problems while providing a wide range of solutions using group problem solving exercises. During this course participants will learn how to effectively manage costs and improve productivity through trainer-led presentations and real-world case study evidence. They will also develop their communication style through role-playing activities.
Course Content & Outline
Section 1: Financial Management
- Learn the difference between direct and indirect costs.
- Understand how management influences costs.
- Learn fixed costs and variable costs.
- What is ABC and when is it useful?
- Understanding different cost management processes.
- Learn cost analysis.
- Understanding CVP.
- Understand make vs buy in regard to outsourcing.
- Learn how and when to establish performance improvement plans.
- Learn how to establish relevant costs for decision making.
- Understanding short-run vs long-run.
- Learn several ways to improve healthcare cost management.
- Understanding different types of techniques when reporting results.
- Understand how to adopt benchmarking.
- Learn how to ensure that all regulatory standards are met regarding patient care, safety standards, infection control, etc.
- Understand how to review operational budgets and recommend changes to higher management.
- Learn how to provide leadership to the healthcare operations team, including nurses, administrators, physicians, and other staff members.
- Understand how to comply with health and safety and demonstrate this for other employees.
- Learn how to evaluate staff performance and identifying areas of improvement or concern.
- Understand different types of incentives.
- Learn how to provide incentives.
- Understand cost shifting vs cost management.
- Learn what an employee assistance plan is.
- Understand what Health Portal is and how best to use it.
- Learn about health risk assessment.
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