Summary
Administrative professionals are essential to supporting the everyday operations of an organisation. In addition to having expertise such as multitasking and meeting deadlines, you need to develop your interpersonal and management skills to contribute to the success of your team, your organisation, and yourself.
This course provides you with a diverse set of management skills to communicate effectively, oversee a network of working relationships, and cultivate the strategies of effective leadership. You will learn how to build a positive, focused, and motivated team and employ creativity, problem-solving, and emotional intelligence to achieve positive results.
- Understand the key skills of leadership.
- Review and develop your organisational, communication, and interpersonal skills.
- Incorporate emotional intelligence and effective listening in your work life.
- Generate productive change and influence decisions in the face of resistance.
- Effectively manage responsibilities, resources, and relationships.
- Develop a decisive and practical action plan for yourself and your team.
- Office Managers, Coordinators, and Supervisors
- Team Leaders and Project Managers
- Senior Administrators and Secretaries
- Anyone looking to develop or enhance their leadership skills
This course uses a variety of adult learning styles to aid full understanding and comprehension.
Participants will review case studies to highlight key areas of importance and possible areas for faults.
They will be supplied with the best tools required to carry out learning exercises to improve their skills. Participants will analyse the examples to gain a thorough understanding of how these skills, techniques and methods apply in the workplace.
Course Content & Outline
- Differentiate between leaders and managers.
- Review the competency model of skills, behaviours, and values.
- Appraise your own set of competence skills.
- Outline how to demonstrate diplomatic authority.
- Match appropriate leadership styles to situations.
- Identify time management constraints.
- Discuss action planning for time management.
- Define a direction and office culture for your team.
- Investigate strategies to overcome resistance to change.
- Describe common communication styles.
- Identify the traits of assertive communication.
- Explore how to express confident verbal and body language.
- Outline the influences of gender and culture on communication.
- Characterise team roles and team working.
- Organise and run meetings that get results.
- Deliver dynamic presentations.
- Summarise key briefing and follow-up skills.
- Examine personality types and working styles.
- Identify strategies to build a motivated team.
- Discuss delegation and how to work with an assistant.
- Describe coaching skills and giving feedback.
- Characterise the dimensions of performance.
- Explore techniques to manage conflict.
- Practise active listening.
- Determine how to manage requests and conflicting priorities.
- Identify the habits of effective leaders.
- Employ emotional intelligence at work.
- Explore the power of the subconscious mind.
- Develop improved self belief and self confidence skills.
- Discuss how to make timely and effective decisions.
- Use mind mapping to improve creativity, problem solving, planning, and decision-making skills.
- Develop a lifelong learning and career development plan.
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Holistique Training draws distinction as one of the pioneers in the field of training and professional development solutions since 2008.