Summary
Effective integration of information technology into an organisation's business processes has become increasingly essential to prosperity. IT includes such items as the systems software, application software, computer hardware, networks, and databases associated with managing an organisation's information. The chief information officer leads the department that manages most aspects of an organisation's IT. However, when it comes to implementing quality standards in the IT realm, most CIOs face so many pressures to deliver systems and technologies which meet the organisation's ever-changing needs.
The industry as a whole has fallen short of delivering technology that people understand and can use. Many of the problems occur because of the complexity of technology and the rapid pace of change. Neither of these conditions are likely to abate; in fact, they're accelerating at an alarming rate. If flawless execution was an elusive goal in the past, it is even more so today.
Nevertheless, performance can be substantially improved by ensuring that tactical decisions to develop and support IT emphasise quality. Experience tells us that quality improvements in IT delivery and service support can be achieved by introducing such considerations as user satisfaction, integration, and flexibility early on in the decision process and reinforcing them throughout the review process.
Although there are no perfect solutions, there are standards in these areas below which an application and its support cannot be allowed to fail. Quality management means ensuring that these standards are rigorously enforced and embedded into the thinking of the organisation's entire IT community.
- To have a complete overview of quality management.
- To understand the need for IT quality management.
- To define user and stakeholder requirements.
- To understand key IT quality management principles.
- To review the International Framework for Quality Management.
This course is designed for any role that has a heavy demand for IT and requires a means to depict and monitor their quality in an easily accessible format. It would be most beneficial for:
- Technology Engineers
- Chief Technology Officers (CTO)
- Chief Information Officers (CIO)
- Enterprise Architect Team Members
- Design and Human-Computer Interaction Specialists
- Business Analysts
- Project Management Professionals
- Audit Compliance and Quality Personnel
- Operations Managers
- Senior Executives
Organisations are starting to make the connection between making
information available for consumption and leveraging it to be more agile
and productive. However, there is still much that can be achieved. It is becoming apparent, as businesses look to improve productivity, that systems are requiring more accurate, complete, and consistent data. Organisations need to better link business processes and performance management to data and information quality.
This course will provide a variety of adult learning techniques to ensure maximum understanding, comprehension, and retention of the information presented. Participants will gain detailed knowledge by active participation in seminars, group discussions, and real-life case studies. Delivery will be by presentation, group investigations, training DVDs, and interactive seminars.
Course Content & Outline
- Learn how to focus on implementing long-term solutions, rather than installing short-term fixes to problems.
- Defining the top-quality goals and measures.
- How to apply quality management to IT development.
- Identifying characteristics and requirements of the customer and user.
- How to set quality measures and standards on customer or user wants and needs.
- Understand how to communicate clearly the function's mission, objectives, issues, and measures.
- Understanding key factors to identify human and social needs required with technology interaction.
- How to set the strategic design for success.
- How to implement corrective action plans based on root cause analysis.
- Anticipating and addressing quality issues in specific areas.
- How to engage all Stakeholders in the quality process.
- What is ISO/IEC 9000 - Quality Management?
- Understanding how to make quality a shared responsibility.
- How to promote knowledge sharing of best practices relative to quality management in IT.
- IT quality objectives and initiatives in the IT strategy.
- How to provide overall leadership in achieving IT quality objectives.
- Representing an end-to-end perspective of IT quality issues.
- Incorporating and aligning quality measures and business objectives.
- How large should the quality function be?
- Tracking your performance using real-time stats.
- Understanding the objectivities and subjectivities in analytical outcomes.
- Driving your revenue and executive stakeholder reporting.
Featured Courses
Related Courses
Holistique Training draws distinction as one of the pioneers in the field of training and professional development solutions since 2008.