Summary
IT organisations often struggle with managing the balance between the supply and demand of IT products and services. IT managers have often been concerned about delivering products and services, faster, better, and cheaper, leaving behind the key aspects of the demand side of the equation. Therefore, the capability to ensure that IT investments are made as effectively as possible has been constrained by the lack of focus and understanding of managing IT demand. The results of numerous research studies suggest that IT demand is a developed organisational capability that requires basic tools, for example, service catalogue, chargeback, and project portfolio management working in concert with five key organisational enablers.
IT Demand Management Process aims to understand, influence, and anticipate customer demand for IT Services. This process works with Capacity Management considering Resource Plans, Cost Plans and Benefit Plans to ensure that the service provider has enough capacity to meet the required demand for products or services. Business Case, Architecture Assessment, Valuation, and Financials are the most essential elements to manage the demand in IT.
The purpose and objective of Demand Management is to align with business requirements to manage the demanding workflow, detect, influence, and engage with stakeholders, prioritising demands, and the decision workflow that customers have on IT Services.
Becoming more efficient by improving processes or using new IT systems often starts with just an idea. To channel and evaluate ideas and demands, organisations can now implement a new idea and demand management process in demand management applications like ServiceNow or JIRA. New demand management processes help businesses to streamline ideas and evaluate the benefits. Furthermore, it allows organisations to find reliable, secure, and integrated solutions at the best cost and quality
- To understand what Capacity Management is.
- To understand what Availability management is.
- To understand what IT service continuity management (ITSCM) is.
- To understand how Information security management is vital for any organisation.
- To understand the importance of Demand Management.
- To implement information security management as part of the overall Corporate Governance Framework.
This course has been designed for senior executives,
technical engineers and architects, business analysts and those
involved in the technology, application development and risk
mitigation. It would be most beneficial for:
- Capacity Managers
- Availability Managers
- Change Management Personnel
- Security Administrators
- Applications Support Staff
- IT Operations Managers
- Network Control and Operation Personnel
- Business Continuity Managers
- Security Managers
- Service Portfolio Managers
- Supplier Relationship Managers
This course will assist organisations to understand how to predict customer demand for services effectively, with the elasticity of demand. It will further review the best models for identifying patterns of business in line with international frameworks.
It will utilise a variety of adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. Participants will gain detailed knowledge by active participation in discussions, practical activities, videos, team practice exercises, and case studies.
Course Content & Outline
- Have an overview of planning and optimisation management.
- Learn the value of capacity management and optimisation to a business.
- Understand the role of service design optimisation.
- Learn the key service design and optimisation principles.
- Have an overview of capacity management.
- Understand capacity management principles and the best practice techniques.
- Learn business process engineering for end-to-end process flow.
- How to design components, strategies and operational activities.
- Understand the benefits of business management value.
- Have an overview of availability management.
- Understand availability management principles, analytics and the best practice techniques.
- Learn how to define planning, protection and optimisation Roles and responsibilities.
- Have an overview of IT service continuity.
- Understand IT Service continuity management principles, strategies and the best practice techniques.
- How to use measurement models and matrices.
- Learn about information security management for principles of demand management.
- Learn about information security strategy and the best practice techniques.
- Understand the detailed analytical review of demand management principles.
- How to effectively plan the entire process.
- What are the stages for successful implementation?
- What are the organisational roles and responsibilities?
- Learn about commercial and governance considerations.
- Understand continual process improvement.
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