In the ever-evolving world of travel and tourism, the role of Global Distribution Systems (GDS) is pivotal in ensuring seamless connectivity between service providers and customers. This course offers a comprehensive exploration of advanced concepts in GDS, fare construction, and ticketing, focusing on practical applications and strategic insights crucial for professionals aiming to excel in the hospitality and tourism sectors.

Upon completion of this course, participants will be able to:

Understand the fundamental and advanced concepts of Global Distribution Systems.
Analyse fare structures and construct accurate ticketing solutions.
Navigate complex booking scenarios and manage changes efficiently.
Apply best practices in fare management and ticket issuance.
Enhance customer service through proficient use of GDS tools and techniques.
Gain insights into industry trends and technological advancements in travel distribution systems.

This course is intended for:

Travel agents and consultants who wish to deepen their GDS and fare management expertise.
Airline and travel agency professionals responsible for ticketing and reservations.
Hospitality and tourism industry professionals aiming to enhance their knowledge of distribution systems.
Individuals pursuing a career in the travel and tourism sector seeking a competitive edge.

This course employs a blended learning approach, combining theoretical instruction with practical, hands-on training. Participants will engage in interactive workshops, case studies, and real-world simulations to thoroughly understand GDS functionalities and fare construction techniques. The methodology encourages active participation, critical thinking, and collaborative learning to reinforce key concepts and skills.

Day 5 of each course is reserved for a Q&A session, which may occur off-site. For 10-day courses, this also applies to day 10

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Course Content

Section 1: Introduction to Global Distribution Systems (GDS)

Overview of GDS in the travel and tourism industry
Evolution and future trends in distribution systems
Major GDS providers and their global reach
Key functionalities of GDS platforms

Section 2: Fare Structures and Types

Understanding fare construction principles
Fare types: published, private, and negotiated fares
International and domestic fare calculation
Rules and regulations governing fare application

Section 3: Ticketing Essentials

Basics of ticket issuance: e-tickets, paper tickets, and virtual interline
Understanding ticketing time limits and penalties
Managing booking changes: reissues, refunds, and exchanges
Automated vs. manual ticketing processes

Section 4: Advanced GDS Functions

PNR management: creating, modifying, and cancelling bookings
Seat selection, special requests, and ancillary services
Managing multi-leg itineraries and code-share flights
GDS integration with other travel technologies

Section 5: Case Studies and Practical Scenarios

Real-world scenarios in fare calculation and ticketing
Complex booking and ticketing challenges
Industry best practices and common pitfalls
Group activities to simulate real-time problem-solving

Section 6: Industry Trends and Technological Innovations

The impact of NDC (New Distribution Capability) on GDS
The role of AI and machine learning in travel distribution
Future of fare management and ticketing in a digital world
Sustainability considerations in global distribution systems

Certificate Details

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