This specialised training course provides a comprehensive understanding of the two critical pillars of online retail success: payment systems and logistics. Participants will explore how secure, seamless, and user-friendly payment methods, combined with efficient logistics and fulfilment strategies, directly impact customer satisfaction, trust, and profitability in e-commerce.
The course examines payment gateways, fraud prevention, digital wallets, and cross-border transactions, alongside inventory management, last-mile delivery, and reverse logistics. By the end of the course, learners will be able to design integrated systems that enhance operational efficiency and customer loyalty.
By the end of this course, participants will be able to:
- Understand the ecosystem of digital payment systems in online retail.
- Evaluate the role of security, compliance, and fraud prevention in transactions.
- Explore logistics strategies for order fulfilment, last-mile delivery, and returns.
- Integrate payment and logistics systems for seamless customer experiences.
- Analyse case studies of successful e-commerce operations and best practices.
This course is ideal for:
- E-commerce managers and entrepreneurs.
- Digital payment and fintech professionals.
- Logistics and supply chain managers.
- Customer experience and operations managers.
- Web developers and IT specialists in online retail.
The course combines interactive lectures, global case studies, and group discussions. Participants will review real-world scenarios, evaluate tools and platforms, and develop integrated strategies for payment and logistics excellence.
Day 5 of each course is reserved for a Q&A session, which may occur off-site. For 10-day courses, this also applies to day 10
Section 1: Payment Systems in Online Retail
- Overview of digital payment ecosystems.
- Payment gateways, processors, and merchant accounts.
- Role of mobile payments and digital wallets.
- Case studies of payment innovation in e-commerce.
Section 2: Security, Compliance, and Fraud Prevention
- PCI DSS standards and regulatory frameworks.
- Common types of online payment fraud.
- Tools and technologies for fraud detection and prevention.
- Building trust through secure payment systems.
Section 3: Logistics and Order Fulfilment
- Principles of e-commerce logistics.
- Warehousing, inventory management, and order picking.
- Cross-border logistics and customs considerations.
- Key logistics partners and service models.
Section 4: Last-Mile Delivery and Reverse Logistics
- Last-mile delivery challenges and innovations.
- Delivery speed, flexibility, and customer expectations.
- Returns management and reverse logistics strategies.
- Case studies: logistics success in online retail.
Section 5: Integration of Payments and Logistics
- Aligning payment and fulfilment processes for customer satisfaction.
- Role of data and analytics in operational efficiency.
- Emerging technologies: blockchain, AI, and IoT in payments and logistics.
- Building a seamless, scalable online retail ecosystem.
عند إتمام هذه الدورة التدريبية بنجاح، سيحصل المشاركون على شهادة إتمام التدريب من Holistique Training. وبالنسبة للذين يحضرون ويكملون الدورة التدريبية عبر الإنترنت، سيتم تزويدهم بشهادة إلكترونية (e-Certificate) من Holistique Training.
شهادات Holistique Training معتمدة من المجلس البريطاني للتقييم (BAC) وخدمة اعتماد التطوير المهني المستمر (CPD)، كما أنها معتمدة وفق معايير ISO 9001 وISO 21001 وISO 29993.
يتم منح نقاط التطوير المهني المستمر (CPD) لهذه الدورة من خلال شهاداتنا، وستظهر هذه النقاط على شهادة إتمام التدريب من Holistique Training. ووفقًا لمعايير خدمة اعتماد CPD، يتم منح نقطة CPD واحدة عن كل ساعة حضور في الدورة. ويمكن المطالبة بحد أقصى قدره 50 نقطة CPD لأي دورة واحدة نقدمها حاليًا.
العلامات
- كود الكورس IND09-117
- نمط الكورس
- المدة 5 أيام
الدورات المميزة
