Quality management in the ever-evolving healthcare industry is paramount as it directly impacts patient outcomes, organisational efficiency, and overall healthcare system effectiveness. Ensuring the delivery of high-quality care is not merely a regulatory requirement but a moral and ethical imperative. Effective quality management systems contribute to preventing medical errors, reducing adverse events, and enhancing patient safety. By implementing rigorous quality control measures, healthcare providers can instil confidence in patients, fostering trust in the care they receive.

Beyond its impact on patient care and operational efficiency, quality management is crucial in maintaining compliance with regulatory standards and accreditation requirements. Adherence to these standards is a legal obligation and a means to ensure that healthcare organisations consistently meet the criteria set out by authoritative bodies.

Process improvement is a cornerstone of healthcare quality management, and this course will explore various methodologies and frameworks to enhance efficiency and effectiveness within healthcare organisations. Participants will learn to identify bottlenecks, streamline workflows, and implement sustainable changes to optimise patient care delivery.

Upon completion of this course, participants will be able to:

Understand the role that quality plays in patient safety.
Develop highly effective improvement plans.
Find the root cause of issues within a healthcare setting.
Engage stakeholders in project plans to improve quality.
Assess KPIs and understand the requirements for change.
Collect the right kinds of data to make an impactful assessment.
Understand regulatory concerns with JCI and ISO.
Develop a key compliance program to monitor and improve quality scores.

This course is designed for anyone entering into the medical quality management field. It would be most beneficial for:

Medical Administrators
Medical Management Executives
Quality Managers
Project Managers
Regulators
Healthcare Professionals
Auditors
Risk Assessors

This course uses a variety of adult learning styles to aid full understanding and comprehension. Participants will be able to engage with experienced professionals in the field, drawing from their wealth of practical knowledge. The course will include interactive discussions, group activities, and case analyses to facilitate a collaborative learning environment.

By the end of the program, participants will emerge as well-rounded healthcare quality professionals, ready to contribute to patient safety advancements, drive process improvements, and ensure compliance with the highest standards in healthcare.

Day 5 of each course is reserved for a Q&A session, which may occur off-site. For 10-day courses, this also applies to day 10

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Course Content

Section 1: What Quality Management Means to Healthcare

Understanding the principles and significance of quality management in healthcare.
Identifying key components of a quality management system in the healthcare sector.
Analysing regulatory requirements and accreditation standards for healthcare quality.
Implementing quality improvement initiatives in healthcare organisations.
Developing and maintaining a culture of quality and patient safety.

Section 2: Quality Improvement Techniques

Addressing resistance to change and fostering a culture of openness to quality improvement.
Strategies for gaining buy-in from key decision-makers and influencers.
Leveraging benchmarking and comparative data to showcase potential improvements.

Section 3: Common Tools & Techniques for Quality Control

Training in Failure Mode and Effects Analysis (FMEA) for risk assessment.
Patient safety indicators and techniques for preventing adverse events.
Application of Total Quality Management (TQM) in healthcare settings.
Application of Six Sigma methodologies in medical quality improvement.
Utilising Lean management principles for streamlined healthcare processes.
Introduction to Plan-Do-Study-Act (PDSA) cycles for continuous improvement.

Section 4: Compliance, Legalities & Ethics

Utilising data and metrics to measure and monitor healthcare quality outcomes.
Incorporating patient feedback and satisfaction into quality management processes.
Conducting risk assessments and implementing risk mitigation strategies.
Addressing ethical considerations and patient rights in quality management.

Section 5: Leadership in Healthcare

Collaborating with healthcare professionals and stakeholders for quality enhancement.
Training healthcare staff in quality management principles and practices.
Promoting transparency and communication in quality reporting to stakeholders.
Integrating evidence-based practices and research findings into healthcare quality.

Section 6: Evaluation of Quality Monitoring Techniques

Engaging in continuous quality improvement and performance monitoring.
Incorporating continuous feedback loops to refine and enhance quality improvement pitches.
Collaborating with patient advocacy groups to strengthen the patient-centred narrative.
Conducting pilot programs to showcase the feasibility and impact of proposed improvements.
Utilising change management principles to guide the implementation of quality initiatives.

Certificate Details

عند إتمام هذه الدورة التدريبية بنجاح، سيحصل المشاركون على شهادة إتمام التدريب من Holistique Training. وبالنسبة للذين يحضرون ويكملون الدورة التدريبية عبر الإنترنت، سيتم تزويدهم بشهادة إلكترونية (e-Certificate) من Holistique Training.

شهادات Holistique Training معتمدة من المجلس البريطاني للتقييم (BAC) وخدمة اعتماد التطوير المهني المستمر (CPD)، كما أنها معتمدة وفق معايير ISO 9001 وISO 21001 وISO 29993.

يتم منح نقاط التطوير المهني المستمر (CPD) لهذه الدورة من خلال شهاداتنا، وستظهر هذه النقاط على شهادة إتمام التدريب من Holistique Training. ووفقًا لمعايير خدمة اعتماد CPD، يتم منح نقطة CPD واحدة عن كل ساعة حضور في الدورة. ويمكن المطالبة بحد أقصى قدره 50 نقطة CPD لأي دورة واحدة نقدمها حاليًا.