This course provides a comprehensive understanding of logistics and fulfilment operations in the e-commerce sector. Participants will explore the end-to-end supply chain processes, from order placement to last-mile delivery, with a focus on inventory management, warehouse technologies, automation, and customer satisfaction. The course also examines real-world case studies and global best practices to build efficient, scalable logistics solutions for online retail.

By the end of this course, participants will be able to:

Understand the logistics ecosystem in e-commerce.
Design efficient fulfilment strategies for online businesses.
Evaluate and select warehousing and inventory systems.
Optimize last-mile delivery and reverse logistics.
Apply data-driven decision-making to improve supply chain performance.

This course is ideal for:

E-commerce business owners and entrepreneurs.
Logistics and supply chain professionals.
Operations managers and fulfilment coordinators.
Warehouse and distribution staff.
Anyone interested in building or improving e-commerce logistics.

The course uses a combination of interactive lectures, real-life case studies, group problem-solving activities, and hands-on simulation tools. Participants will engage in role plays, fulfilment scenario planning, and system mapping exercises to translate theory into practice.

Day 5 of each course is reserved for a Q&A session, which may occur off-site. For 10-day courses, this also applies to day 10

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ID	التواريخ المتاحة	المدينة	الرسوم	الإجراءات

Course Content

Section 1: Introduction to E-commerce Logistics

Key differences between traditional and e-commerce logistics.
The role of logistics in customer satisfaction.
Fulfilment models (in-house, third-party, dropshipping).
Omnichannel logistics and hybrid retail strategies.

Section 2: Inventory & Warehouse Management

Inventory control techniques (JIT, EOQ, ABC analysis).
Warehouse layout and picking strategies.
Automation, robotics, and smart warehousing.
Integrating WMS with e-commerce platforms.

Section 3: Order Fulfilment Process

Order processing lifecycle (receiving to dispatch).
Packaging strategies and sustainability considerations.
Fulfilment KPIs and service level agreements (SLAs).
Handling peak seasons and demand forecasting.

Section 4: Shipping, Delivery & Returns

Carrier selection and rate negotiation.
Last-mile delivery challenges and solutions.
Real-time tracking and customer communication.
Reverse logistics and returns management.

Section 5: Technology & Data in E-commerce Logistics

Role of ERP, TMS, and AI in logistics optimization.
Data analytics for performance tracking.
Blockchain in e-commerce logistics.
Case studies: Amazon, Shopify Fulfilment, Alibaba.

Certificate Details

عند إتمام هذه الدورة التدريبية بنجاح، سيحصل المشاركون على شهادة إتمام التدريب من Holistique Training. وبالنسبة للذين يحضرون ويكملون الدورة التدريبية عبر الإنترنت، سيتم تزويدهم بشهادة إلكترونية (e-Certificate) من Holistique Training.

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يتم منح نقاط التطوير المهني المستمر (CPD) لهذه الدورة من خلال شهاداتنا، وستظهر هذه النقاط على شهادة إتمام التدريب من Holistique Training. ووفقًا لمعايير خدمة اعتماد CPD، يتم منح نقطة CPD واحدة عن كل ساعة حضور في الدورة. ويمكن المطالبة بحد أقصى قدره 50 نقطة CPD لأي دورة واحدة نقدمها حاليًا.