The Chief Operating Officer (COO) is the architect of organisational execution — translating strategy into results through efficient operations, effective processes, and engaged teams. As the second-in-command in many organisations, the COO ensures that day-to-day activities align seamlessly with long-term goals.

This course equips current and aspiring COOs with the knowledge, skills, and mindset to excel in this critical leadership role. Participants will explore how to oversee operations, optimise resources, foster innovation, and lead cross-functional teams — all while maintaining a focus on organisational excellence.

By the end of this course, participants will be able to:

Understand the core responsibilities and expectations of the COO role.
Oversee and optimise operational functions across departments.
Translate strategic vision into executable plans.
Lead high-performing teams and build a culture of accountability.
Streamline processes, improve efficiency, and drive innovation.
Manage risks and ensure organisational resilience under pressure.

This course is ideal for:

Aspiring and newly appointed COOs.
Senior operations managers preparing for executive roles.
Founders and entrepreneurs managing operational complexity.
Executives in charge of business units, production, or service delivery.
COOs seeking to refine and expand their leadership capabilities.

The course combines expert-led discussions, case studies, peer insights, and scenario analysis. Participants will work with real-world examples and develop actionable strategies to apply in their own operational contexts.

Day 5 of each course is reserved for a Q&A session, which may occur off-site. For 10-day courses, this also applies to day 10

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ID	التواريخ المتاحة	المدينة	الرسوم	الإجراءات

Course Content

Section 1: Understanding the COO’s Role and Impact

The COO’s position in the organisational hierarchy and governance.
Key differences between CEO and COO responsibilities.
The COO as strategist, executor, and integrator.
Skills and behaviours that define successful COOs.

Section 2: Operational Leadership and Excellence

Overseeing daily operations and ensuring alignment with strategy.
Building and managing effective operational systems and KPIs.
Driving quality, efficiency, and continuous improvement.
Balancing cost control with innovation and growth.

Section 3: Managing People and Culture

Leading and motivating operational teams.
Establishing a culture of accountability and trust.
Fostering collaboration across departments and levels.
Developing future leaders and managing talent pipelines.

Section 4: Driving Change and Innovation

Identifying opportunities for operational innovation and transformation.
Managing change initiatives and overcoming resistance.
Leveraging technology and data to improve operations.
Building organisational agility in response to market shifts.

Section 5: Risk Management and Organisational Resilience

Identifying and mitigating operational risks.
Preparing for and managing crises effectively.
Ensuring business continuity and sustainability.
Strengthening resilience through scenario planning and proactive strategies.
Final activity: create a COO Operational Excellence Action Plan.

Certificate Details

عند إتمام هذه الدورة التدريبية بنجاح، سيحصل المشاركون على شهادة إتمام التدريب من Holistique Training. وبالنسبة للذين يحضرون ويكملون الدورة التدريبية عبر الإنترنت، سيتم تزويدهم بشهادة إلكترونية (e-Certificate) من Holistique Training.

شهادات Holistique Training معتمدة من المجلس البريطاني للتقييم (BAC) وخدمة اعتماد التطوير المهني المستمر (CPD)، كما أنها معتمدة وفق معايير ISO 9001 وISO 21001 وISO 29993.

يتم منح نقاط التطوير المهني المستمر (CPD) لهذه الدورة من خلال شهاداتنا، وستظهر هذه النقاط على شهادة إتمام التدريب من Holistique Training. ووفقًا لمعايير خدمة اعتماد CPD، يتم منح نقطة CPD واحدة عن كل ساعة حضور في الدورة. ويمكن المطالبة بحد أقصى قدره 50 نقطة CPD لأي دورة واحدة نقدمها حاليًا.